📜 Terms of Service

• By registering or using our website, you agree to all our Terms of Service and Policies.
• You are responsible for providing correct and valid information while placing an order.
• Customers must provide the correct username, profile link, post link, video link or other required details.
• We are not responsible for orders placed using incorrect, private, deleted, restricted or invalid links.
• Once an order has started processing, it may not be cancelled unless the applicable service specifically supports cancellation.
• Delivery times are estimates only and may vary depending on the service, platform updates, server load and other factors.
• We reserve the right to modify, suspend, replace or discontinue any service without prior notice.
• We reserve the right to update these Terms and Policies whenever necessary.
• Customers are responsible for checking the latest Terms and Policies before using our services.

👤 Account & User Policy

• Each user is responsible for maintaining the security of their account and password.
• Do not share your account password, API key or other confidential information with unauthorized persons.
• One person may not create multiple accounts for abusing promotions, discounts, refunds or other benefits.
• We reserve the right to suspend, restrict or permanently terminate any account that violates our policies.
• Any remaining balance may be reviewed before an account is permanently closed.
• Fraudulent, suspicious or abusive activity may result in immediate account restriction without prior notice.

🚫 Abuse & Misconduct Policy

• Abusive, threatening, insulting, hateful or inappropriate behavior toward our staff or support team is strictly prohibited.
• Use of abusive language, repeated harassment, threats, spam or intentionally disruptive communication may result in immediate blocking.
• We reserve the right to block, restrict or terminate a user or customer without providing a specific reason where necessary to protect our staff, platform or business.
• Blocking or termination may be temporary or permanent depending on the situation.
• Users are expected to communicate respectfully with our support team at all times.
• Repeatedly opening unnecessary tickets or sending spam messages may result in support restrictions.

📦 Order & Delivery Policy

• Orders are processed according to the service description selected by the customer.
• Starting time and completion time can vary between different services.
• Instant start does not always mean immediate completion.
• Some orders may take longer due to platform updates, traffic, server load, provider issues or other technical reasons.
• Customers should not place duplicate orders for the same link while an existing order is still processing unless specifically advised by support.
• We are not responsible for delays caused by Instagram, Facebook, YouTube, TikTok, Telegram, X or other third-party platforms.
• Order status shown on the website may change as the provider processes the order.

🔄 Refill Policy

• Refill is available only for services that specifically mention a refill or guarantee period.
• Services marked as No Refill are not eligible for refill.
• Refill eligibility depends on the service description and its stated refill period.
• Refill requests must be submitted within the applicable refill/guarantee period.
• The refill guarantee starts according to the service's stated policy and not necessarily from the date of the refill request.
• Refill may not be available if the customer's account, profile, post or content has been deleted, restricted, made private or otherwise changed.
• Refill may not be available if the customer changes the username, profile, content or link after placing the order.
• Organic losses, platform updates or changes in account activity may affect refill eligibility.
• Refill is a service guarantee and does not mean that the delivered quantity will remain permanently.
• Refill requests may require verification before being processed.
• We reserve the right to reject refill requests that do not meet the applicable service conditions.

❌ Cancellation Policy

• Cancellation is available only for services where cancellation is supported.
• Once an order has started processing or has been partially or completely delivered, cancellation may not be possible.
• Cancellation requests do not guarantee that an order can be stopped.
• If a cancellation is successfully processed, the applicable amount may be returned according to our refund policy.
• Customers should contact support as soon as possible if cancellation is required.

💰 Refund Policy

• Completed orders are non-refundable.
• Successfully delivered orders are not eligible for refunds due to customer dissatisfaction or later changes in preference.
• Failed orders may be refunded to the customer's website balance after verification.
• Partial orders may be refunded only for the undelivered portion where applicable.
• Refunds are not available for incorrect links, usernames, usernames changed after ordering, deleted content or other customer-provided errors.
• Refunds are not guaranteed when the issue is caused by a third-party social media platform.
• Refund requests may require order verification before approval.
• Approved refunds are generally credited to the website balance unless otherwise specified.
• Once an order has been successfully delivered, a refund cannot be requested simply because the customer later wants the service removed.

💳 Payment Policy

• Customers must use the payment methods officially provided on our website.
• Payments must be made for the correct amount shown by the payment system.
• We are not responsible for payments sent to unofficial or unauthorized payment addresses.
• Customers should keep payment transaction details until the payment has been successfully credited.
• Payment processing may be delayed due to payment gateway, banking or network issues.
• Fraudulent payment claims or fake payment proofs may result in permanent account termination.

⚠️ Chargeback & Fraud Policy

• Unauthorized chargebacks or fraudulent payment disputes may result in immediate account suspension.
• Before initiating a payment dispute, customers should contact our support team to resolve the issue.
• Providing false information to payment providers regarding a completed service may be considered fraudulent activity.
• We reserve the right to provide relevant transaction and order information to payment processors when responding to fraudulent disputes.
• Accounts involved in confirmed payment fraud may be permanently blocked.

🔐 Privacy Policy

• We collect only the information reasonably required to create accounts, process orders, provide support and operate our services.
• Your personal information is not sold or rented to third parties.
• Payment information may be processed by third-party payment providers according to their own privacy policies.
• We may retain order and transaction information for operational, security, accounting and dispute-resolution purposes.
• We take reasonable measures to protect customer information, but no online system can guarantee absolute security.
• Customers should never share their passwords, OTPs, API keys or other confidential credentials with anyone claiming to be our staff.

🍪 Cookie Policy

We may use cookies and similar technologies to improve website performance, remember user preferences, maintain sessions, improve security and provide a better user experience. By using our website, you agree to the use of cookies where applicable.

🚫 Prohibited Use

• Our services must not be used for unlawful, fraudulent or abusive activities.
• Users must not attempt to hack, exploit, damage, overload or disrupt our website or servers.
• Users must not attempt to gain unauthorized access to another user's account or information.
• Automated attacks, malicious scripts, spam, phishing and other harmful activities are strictly prohibited.
• Any attempt to exploit bugs, payment systems, coupons, balances or service systems may result in immediate account termination.

🛡️ Service Guarantee Policy

• Every service has its own specifications, limits, delivery speed and guarantee conditions.
• Customers should carefully read the service description before placing an order.
• Guarantees apply only where clearly mentioned in the service description.
• No service can guarantee permanent results because social media platforms may remove, restrict or modify accounts and content.
• We do not guarantee that social media platforms will not remove delivered followers, likes, views or other engagement.

📱 Social Media Platform Disclaimer

We are an independent service provider and are not affiliated with, endorsed by, sponsored by or officially connected with Instagram, Facebook, YouTube, TikTok, X (Twitter), Telegram or any other social media platform. Platform names and trademarks belong to their respective owners.

📉 Drop & Replacement Policy

• Some social media services may experience drops after delivery due to platform activity, account removals or other external factors.
• Drop-related assistance is available only where the selected service includes a refill or replacement guarantee.
• Services without refill or replacement guarantees are not eligible for free replacement.
• Customers should not place duplicate orders before the existing order has been reviewed by support.

🔧 Maintenance & Technical Issues

• Our website or services may occasionally be unavailable due to maintenance, updates, server issues or technical problems.
• Scheduled or emergency maintenance may temporarily affect order processing.
• We are not responsible for delays caused by external providers, APIs, payment gateways or social media platform changes.
• We will make reasonable efforts to restore affected services as soon as possible.

📞 Support Policy

• Customers should provide their Order ID when contacting support about an existing order.
• Support may request additional information such as the order link or screenshot to verify an issue.
• Multiple messages about the same issue may slow down the support process.
• Customers should communicate respectfully with support staff.
• Abusive, threatening or harassing behavior may result in the user's support access being restricted or blocked.

⚖️ Policy Enforcement

• We reserve the right to review accounts, orders and activities when necessary to prevent fraud, abuse or misuse.
• We may suspend, restrict or terminate access when a user violates these policies.
• In serious cases, action may be taken without prior warning.
• Our decision regarding abuse, fraud, security or misuse may be final where necessary to protect our platform and users.

🔄 Policy Changes

We may update, modify or replace these Terms and Policies at any time. Changes may be made due to service updates, legal requirements, security improvements or business requirements. Continued use of the website after changes are published means you accept the updated policies.

⚠️ Disclaimer

Customers use our services at their own discretion and are responsible for ensuring that their use of our services complies with applicable laws, regulations and the terms of the respective social media platforms. We do not guarantee permanent results and are not responsible for actions taken by third-party platforms against customer accounts, pages, posts or content.